When you are having a conversation on the phone and cannot hear from the ear piece that means that your ear piece speaker has gone bad. Some of the symptoms may be no sound or it sounds very soft, distant, or even distorted. This happen over time and it is also another common issue that occurs occasionally for the iPhone. Once we replace the ear piece you should be able to hear crystal clear and not have any issues. Estimated Repair Time: 30 minutes Repair Cost: $69 + tax