Ear Piece Speaker Replacement: When you are having a conversation on the phone and cannot hear from the ear piece that means that your ear piece speaker has gone bad. Some of the symptoms may be no sound or it sounds very soft, distant, or even distorted. This happen over time and it is also another common issue that occurs occasionally for the iPhone 5. Once we replace the ear piece you should be able to hear crystal clear and not have any issues. Estimated Repair Time: 20 minutes Repair Cost: $59 _______________________________________________________________________ Device Tune-Up: In some cases, if your earpiece speaker still works but you can faintly hear noises from the other end. It usually indicates that your earpiece speaker's grill is clogged up, which doesn't require part replacement. What you need is a "tune-up" from us by dis-assembling your iPhone and remove every bit of dusts and use the alcohol chemical solution to clean it. This process will clear out all the clogged holes underneath your phone connected to your charging port, microphone, loudspeaker, and earpiece speaker. Estimated Repair Time: 20 minutes Repair Cost: $39